The Waiting Room

Please use this link to request repeat prescriptions online - The Waiting Room

Friends and Family Test

Friends and Family - We would like you to think about your recent experience of our service and answer 5 simple questions. Please click the link to open the form. Complete Form

Search Site

Contact Information

Lymington House
Barton Hill Way, Torquay, TQ2 8JG
Tel: 01803 323 761
Fax: 01803 316 920
Email:

Reception Hours:
Monday-Friday 8.30am - 6.00pm
(closed from 1.00pm-2.00pm on Thursdays)

Consulting times: (variable)
Monday to Friday by appointment

Latest News

  • Embracing Technology
  • Dr Shute Retires!
  • Care.data
  • Seasonal Flu Jab Clinics
  • Christmas Opening Hours
  • Extended Hours
  • Car Parking

Plan to Meet GMS / PMS 2014-15 Contractual Requirement for Patient Online Service

On-line access for Patients

This practice currently offers patients' facilities to:

  • Book, view, amend, cancel and print appointments online (from January 2015 *Note 1)
  • Order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

This practice plans to offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from January 2015 *Note 1.

Read More

You may be aware that Dr Philip Shute has announced his retirement from general practice after 30 years of service and will be leaving the surgery on 30 September 2014. It is the right time for him and also for his family. We would like to thank him for his commitment and service to the practice and the local community and wish him well in his retirement which he has truly earned!

Dr James Gunning will be joining the practice as our new Partner from 1 October 2014 and he will take over Dr Shute’s list of patients and become your new registered GP. Dr Gunning will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you currently do.

You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us on 01803 323761or at .

Read More

Better information means better care

Using information about the care you have received, enables those involved in providing care and health services to improve the quality of care and health services for all. The role of the Health and Social Care Information Centre (HSCIC) is to ensure that high quality information is used appropriately to improve patient care.

NHS England has therefore commissioned a programme of work on behalf of the NHS, public health and social care services to address gaps in information. Our aim is to ensure that the best possible evidence is available to improve the quality of care for all.

It is important that the NHS can use this information to get a complete picture of what is happening across health and social care and to plan services according to what works best. The new system will provide joined-up information about the care received from all of the different parts of the health service, including hospitals and GP practices.

Your date of birth, full postcode, NHS Number and gender rather than your name will be used to link your records in a secure system, managed by the HSCIC. Once this information has been linked, a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.

Sharing information about the care you have received helps us to understand the health needs of everyone and the quality of the treatment and care provided and reduce inequalities in the care provided. The new system will also provide information that will enable the public to hold the NHS to account and ensure that any unacceptable standards of care are identified as quickly as possible. Information will help to:

  • find more effective ways of preventing, treating and managing illnesses
  • make sure that any changes or improvements to services reflect the needs of the local patients
  • understand who is most at risk of particular diseases and conditions, so those who can plan care can provide preventative services
  • improve your understanding of the outcomes of care, giving you greater confidence in health and social care services
  • identify who could be at risk of a condition or would benefit from a particular treatment
  • make sure that the NHS organisations receive the correct payments for the services they provide
  • improve the public’s understanding of the outcomes of care, giving them confidence in health and care services
  • guide decisions about how to manage NHS resources so that they can best support the treatment and management of illness for all patients 

It is important that you read the leaflet Better information means better care (PDF, 2MB) so that you understand how information in medical records can be used to improve the way that healthcare is delivered.

If you are happy for your information to be used then you do not need to do anything. But if you have concerns or if you do not want information that identifies you from being shared outside your GP practice, as described here, inform your practice in writing. They will make a note of this in your medical record. This will prevent your information being used other than where necessary by law, such as in case of a public health emergency.

You will also be able to restrict the use of information held by other places you receive care from. However, this will not affect the care you receive.

You can change your mind at any time and as many times as you wish. Just inform your GP practice in writing and ask them to record your wishes. 

Information from GP practices will begin to be extracted and sent to the HSCIC in the spring 2014. The GP data will be linked with the hospital data already held by the HSCIC.

For more information about how data is collected and shared, including confidentiality, read the Q&A below or the Patient FAQs (PDF, 52Kb) produced by the HSCIC and NHS England.

Call our dedicated patient information line in relation to data sharing on 0300 456 3531. Translation and text phone services are also available.

Read More

Our dedicted flu clinics are now finished.  If you have not yet had your vaccine please contact Reception urgently to make an appointment as stocks are running low.

   
   
   
   
   

Seasonal flu occurs every year, usually in the winter.  It is a highly infectious disease caused by a virus.  The most likely viruses that will cause flu each year are identified in advance and then vaccines are produced that closely match them.  Some people are more susceptible to the effects of seasonal flu.  For them it can increase the risk of developing more serious illnesses such as bronchitis and pneumonia, or make exisitng conditions worse.  In the worse cases seasonal flu can result in hospital admission, or even death.

Read More
WEDNESDAY 24 DECEMBER
CHRISTMAS EVE
NORMAL SURGERY HOURS
THURSDAY 25 DECEMBER
CHRISTMAS DAY
SURGERY CLOSED
FRIDAY 26 DECEMBER
BOXING DAY
SURGERY CLOSED
SATURDAY 27 DECEMBER SURGERY CLOSED
SUNDAY 28 DECEMBER SURGERY CLOSED
MONDAY 29 DECEMBER NORMAL SURGERY HOURS
TUESDAY 30 DECEMBER NORMAL SURGERY HOURS
WEDNESDAY 31 DECEMBER
NEW YEARS EVE
NORMAL SURGERY HOURS
THURSDAY 1 JANUARY
NEW YEARS DAY
SURGERY CLOSED
FRIDAY 2 JANUARY NORMAL SURGERY HOURS
   
   
Read More

Extended Hours:

As well as our normal opening hours we will be offering the opportunity of consultation with a General Practitioner outside of our normal surgery opening hours.  This may be particularly helpful to those patients whose work commitments make it difficult to access a GP during normal opening hours.  You can ask the reception team to arrange a telephone consultation with a GP after 6.30pm on Monday - Thursday evenings and also on Saturday mornings.  Please contact our reception team for details on 01803 323761 or via

 

 

 

Read More

penalty-noticeWhilst we have possibly the largest car park of any surgery in the bay area, there are many times when it is full.

To avoid a £30 parking fine please make sure that any on-road parking is beyond the allotments entrance where there are no parking restrictions.

Read More
nhs-111
nhs-choices-logo
Department of Health