Once you have had a test at the surgery, whether it is a blood test, a cervical smear or an x-ray, the results will arrive back at the surgery within a variable time frame - sometimes a couple of days, but sometimes a few weeks (especially if they have to be sent off to a distant hospital). Whoever took the test should be able to give you some idea of when it will be back.
Once a result is received it will be looked at by one of the doctors and they will mark a comment on it (such as 'Normal', 'Ring Doctor/nurse' or 'Repeat'), which will be entered on your computer record.
When you phone for the result the staff are able to let you know what the doctor has written and what you are to do (collect a prescription, have another test, make an appointment etc.).
If you wish to speak with a doctor or nurse anyway then let the receptionist know and either you will be able to speak to the doctor or nurse if available, or they will telephone you when free.